Sales Associate at Dang Lifestyle

Dang Lifestyle - Born out of a mission to provide unique fragrances for you, Dang Lifestyle gives fragrances worth remembering and celebrating for a lifetime. On our journey to becoming a generational business, we love creating connections and ensuring that every aspect of your life feels brighter and smells as heavenly as our wide array of scents. Our goal is making your scented space memorable. Be rest assured of quality products from our company in respects to our home fragrances, body care products and perfumes. We are here to serve you for a lifetime.

We are recruiting to fill the position below:

Job Title: Sales Associate

Location: Lagos
Department: Retail

Overview

• In this position, you will serve as the first point of contact for all walk in customers.
• You will welcome customers and help them select and recommend the products that best suit their needs, as well as recommend available products.
• Your core responsibility is to engage customers and close sales to help the brand meet its goals.

Key Responsibilities
Sales:

• Welcome and serve customers providing an excellent in-store experience at all times
• Guide customers by ushering them to appropriate sections in the store based on their needs and interests
• Be proactively engaged in upselling and maximize sales opportunities in order to achieve individual sales target and key performance indicators (KPIs)
• Upsell where appropriate
• Follow policies and procedures for markdowns and sale events
• Record sales by creating and updating customer profile records in the sales software
• Offer incentives to get customer details
• Communicate special promotions and instore activities to customers

Customer Service:

• Assist customers in a timely, efficient and courteous manner delivering superior customer service
• Deal effectively with customer complaints by liaising with the Sales Supervisor when necessary
• Liaise with the business development to fulfil all bulk customer orders in a timely manner.

Representing the Brand:

• Demonstrate strong brand and product knowledge and provide expert recommendations
• Understand and communicate the Dang! Lifestyle brand aesthetic, brand philosophy and lifestyle to the customer
• Ensure to be up-to-date knowing promotions, product launches, industry trends and competitors.
• Adhere strictly to the dress code

Store Operations:

• Maintain the shop floor and visual display high standards, complying with the brand’s operational guidelines and merchandising procedures
• Maintain store appearance and ambience
• Ensure that the restrooms are cleaned as at when due
• Balance cash registers with receipts
• Execute all opening and closing procedures.

Inventory Management:

• Stay aware of inventory levels and communicate low stock to sales supervisor
• Participate in stock count activities.
• Perform other duties as required.

Key Interactions 

• Internal Interactions: Aesthetician, Sales Supervisor, Digital Marketing Executive, Account Officer, Customer Service Officer, Logistics and Fulfilment Lead.
• External Interaction: Customers and Clients

Requirements
Education and Experience:

• B.Sc / HND in Business Administration, Economics, Marketing or a related field.
• 1-3 years of relevant experience working in a commercial or retail store

Technical Skills:

• Intermediate knowledge in MS Office suite majorly Excel
• Intermediate knowledge of Enterprise Resource Planning (ERP) software
• Standard data entry skills.

Soft Skills:

• Excellent communication skills
• Good networking, prospecting and closing skills
• Ability to influence and negotiate
• Ability to own tasks and take responsibility for outcomes
• Strong work ethic.

Behavioural Competencies:

• Must be willing to take initiative, work autonomously, and tackle complex situations
• Ability to work well under pressure; able to use discretionary judgment and make solid decisions
• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines
• Must demonstrate the confidence and ability to relate with customers in an assertive and professional way.

Remuneration
N100,000 Monthly.

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.