Save the Children Job in Abuja for a Complaint and Response Mechanism Coordinator, Child Development Grant Programme (CDGP)

Save the Children is the leading independent organization creating lasting change in the lives of children in over 120 countries around the world. Recognized for our commitment to accountability, innovation and collaboration, our work takes us into the heart of communities, where we help
children and families help themselves. We work with other organizations, governments, non-profits and a variety of local partners while maintaining our own independence without political agenda or religious orientation. Save the Children's mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.

We are recruiting to fill the position of:

Job Title: Complaint and Response Mechanism Coordinator, Child Development Grant Programme (CDGP)

Location: Abuja

Job Descriptions

• The post-holder is to support and coordinate the State teams the roll out of the beneficiary complaints and response mechanism (CRM) for the CDGP and lead on the implementation and reporting of the mechanism.
• This includes developing and overseeing the effective implementation of other accountability mechanism for the program.
• The Coordinator will work closely with technical staff in Abuja and state teams to develop compelling materials to support advocacy, communications and KM efforts with identified Government stakeholders and other external agencies. As well as the externally facing responsibilities, the role will also have internal accountability for ensuring strong systems are in place to communicate with the different staff and partners involved in implementing the programme and also support other Country Office related programmes.

• Appropriate Degree in Development or relevant social science degree
• Strong understanding of HAP, Do No Harm and other relevant global standards
• Strong understanding of and experience with child safeguarding and responsible programming with children and women
• A high level of initiative and creativity
• Experience of carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria.
• Experience of developing and/or managing complaints reporting mechanisms for cash transfer programmes
• Good computer literacy
• Fluent in spoken English
• Sound analytical and conceptual skills
• Excellent communication skills and experience in report writing

• Fluent in Hausa
• Experience of writing or supporting writing of proposals for institutional donors
• Experience or knowledge of working and living in relevant regions/contexts
• Experience of Cash transfer programming
• Experience with Save the Children