Settlement and Chargeback Specialist at GlobalPay Limited

Global Pay Limited is a financial and social inclusion company that provides payment solutions to people irrespective of their physical borders, boundaries, or social status. We are committed to making financial inclusion and social inclusion achievable by providing payment solutions to individuals and businesses across the globe.

We are recruiting to fill the position below:

Job Title: Settlement and Chargeback Specialist

Location: Ikeja, Lagos
Job type: Full-time (On-site)

Responsibilities
Settlement Processing:

• Oversee the timely and accurate processing of settlements, ensuring compliance with established procedures.
• Reconcile settlement transactions and resolve discrepancies promptly.

Chargeback Management:

• Handle chargeback disputes by investigating, gathering necessary documentation, and preparing responses.
• Collaborate with internal teams to prevent chargebacks and implement measures to reduce their occurrence.

Vendor and Partner Communication:

• Communicate with vendors, financial institutions, and payment processors to resolve settlement issues and discrepancies.
• Establish and maintain positive relationships with external partners related to settlements.

Process Improvement:

• Identify opportunities for process improvement and automation to enhance efficiency in settlement and chargeback procedures.
• Collaborate with cross-functional teams to implement improvements and best practices.

Documentation and Reporting:

• Maintain comprehensive records of settlement transactions, chargebacks, and related documentation.
• Generate regular reports on settlement activities, chargeback trends, and resolutions.

Compliance and Risk Management:

• Stay updated on industry regulations and compliance requirements related to settlements.
• Implement measures to mitigate risks associated with chargebacks and fraudulent activities.

Qualifications

• Candidates should possess a Bachelor's Degree in Finance, Accounting, Business, or a related field.
• Excellent attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven experience in settlement processing and chargeback management.
• Familiarity with payment processing systems and industry standards.
• Strong analytical and problem-solving skills.

Benefits

• Salary Range: NGN 150,000 – NGN 300,000 / Month
• Comprehensive health and wellness benefits.
• Professional development opportunities.
• Positive and inclusive work culture.

How to Apply
Interested and qualified candidates should:
Click here to apply