Somotex Nigeria Limited VAcancy for an IT Officer

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Somotex Nigeria Limited is recruiting interested and suitably qualified candidates into the following vacant position:


Job Title:   IT Officer

Minimum Qualification
Degree in Information Technology

Required Experience
2-5 years

Responsibilities:
This role is responsible for overseeing IT related queries for the Group in Nigeria and ensure effective communication are in place, also to provide IT support to the organization.
- Maintain and support IT equipment in meeting rooms and conference rooms. Support Computers, Printers and Mobile phones.
- Provide feedback on areas that require further improvement within the department
- Assist the IT operation team in daily operation.
- Ensure that all software and Hardware are used according to external and internal rules.
- Oversee Network services related to organization operation with IT and Network team
- Prioritize and solve IT Tasks according to Defined Services, Processes, standards and policies for IT
- Maintain, update and track IT Assets according to the defined processes (Computers, Printers, Monitors, data accessories, Software, Network, and Server etc.)
- Provide training to end users (Induction training, SharePoint, including required adhoc training.
- Ensure that Support tickets are handled according to defined support concept and support processes



Requirements
• Bachelor Degree in a related field
• Must have 2+ Years IT professional experience.
• Strong knowledge about Workplace services
• Strong knowledge about Services delivered by IT Enterprise operation
• General good knowledge about IT infrastructure, hardware and software
• Good knowledge about Project Management
• Very Broad knowledge of IT Systems and IT Solutions
• Strong problem Management knowledge and actively perform the role as Problem Analyst
• Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures
• Strong Knowledge about IT Service Management and IT support processes with focus on Service request, Service Catalogue, Incident, Problem, Asset and Change
• Strong Knowledge about how to use and utilize WebEx, Video conference, SharePoint, AD, UC, Service Manager, MS office applications



How to Apply

To apply send application and CV to [email protected]

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