Standard Chartered Bank Nigeria recruitment for Customer Service Representative

 Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer.
At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Customer Service Representative

Job ID: 395741
Job Function: Technology & Operations
Location: Port Harcourt

Job Description
Manage and deliver excellent customer service at your branch, which will enable the branch/bank to achieve it’s service targets and bottom line projections.

Key Roles & Responsibilities

• Overall Customer Service delivery and enquiry handling in the branch;
• Evaluate customer needs and provide high level, accurate information and advice on products and channels;
• Cross-sell bank products/channels to existing customers;
• Migrate customers to the remote channels through online activation, e-Statements and ATM usage. 

• B.Sc from any recognised University
• A good knowledge of the bank’s products, services and policies.
• Good service skills/etiquette/personal presentation
• Good knowledge of bank cash related policies