Jobs

Standardization and Blueprinting Representative at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Standardization and Blueprinting Representative

Location: Lagos
Department: GMD's Office - Business Transformation & Excellence
Job type: Contract

Job Description

To ensure all processes and policies are duly documented for Interswitch to ensure we achieve repeatable business and maintain our ISO 9001 standards.

Responsibilities

Business Process Document and Blueprinting
Ensure all processes and procedures are documented and approved for staff adoption
Ensure documents are reviewed and updated as changes and developments occur within Interswitch
Ensure all Operational Polices are documented and approved
Ensure Process Awareness is conducted to Guide and direct staff members in the interpretation and application of their processes and policies
Risk Control
Support the Team Lead, Standardization & Blueprinting in identifying, assessing and mitigating the risks facing both systems and business processes thereby, minimizing the operational risks
Liaises with stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimize Interswitch’s ’s exposure to risk
Process and Continuous Improvement
Self-Development and People Management
Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications
Ensure communication lines are open with the Lead, Standardization and Blueprinting for regular one-on-one feedback
Develop and maintain customer satisfaction rating
Conduct periodic reviews to Identify process improvement opportunities based on current business operations
Collaborate with the Value Creation Team to ensure process improvements are reviewed and implemented to achieve expected benefits
Assess and monitor the efficiency and effectiveness of processes and approved documents and refine as necessary