Jobs
Recruitment at Owens and Xley Consults
Owens and Xley Consults is recruiting on behalf of its clients in various sectors to fill the following vacant positions below:
Job Title: Store Manager
Location: Lagos
- The Store Manager is the brand ambassador of the brand. She will be responsible for handling the daily management of the operations of the store.
- This includes developing and implementing processes that would help with meeting and exceeding sales targets and store profitability;
- Providing customers the ultimate experience by successfully executing the brand’s strategy;
- Leading and developing a team of sales professionals in providing unsurpassed customer service.
Key Responsibilities
- Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
- Inform BDM of competitor activities / promotions and strategies
- Maintain an in-depth knowledge of products
- Lead by example and model behavior that reflects the brand’s core values
- Recruit, guide and develop a team of professional sales staff, according to local HR directives
- Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
- Continually develop the sales associates and other staff so they can grow with the Company as it grows
- Work with HR on assessing all the sales associates, and store support staff
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
- Plan out work assignments and work schedules of the employees and assign specific duties to employees
- Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures.
- Model and promote great customer service
- Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
- Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
- Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
- Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.
Daily Tasks:
- Perform opening and closing procedures
- Attend to customers
- Take opening and closing stock count
- Ensure store is visually appealing
- Collate and communicate customer feedback.
Weekly Tasks:
- Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports
- Prepare weekly operations reports.
Monthly Tasks:
- Work with BDM to prepare sales report
- Prepare inventory report.
Requirements
Educational Qualification:
- HND or BSc in any related discipline preferably Marketing, Business and Finance.
Experience:
- Experience must include: leadership, coaching and development of sales teams; performance management; stock/inventory management; visual merchandising
- Be able to work non-traditional hours, including days, nights, weekends and holidays
- Be proficient with Microsoft Office Word and Excel and a Point of Sales (POS) system
- Be flexible to work in various roles based on business needs (front or back office)
- Appreciated background in luxury goods a plus
- Minimum of 3 to 5 years of sales management experience in retail or luxury retail environment, with proven track record in sales generation and overseeing the achievement of sales and profitability targets
- Appreciated previous titles: Store Manager, Store Director, Retail Manager, Retail General Manager.
Skills and Abilities:
- Result-oriented and dynamic team player with exceptional motivation and interpersonal skills.
- Relationship management skills and openness to feedback
- Excellent selling, communication and negotiation skills
- Good written and verbal communication skills
- Able to work in a fast pace environment
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills.
- Goal oriented approach
- Highly analytical with a drive for numbers
- Good networking, prospecting and closing skills
- High level of professionalism
Personal Attributes:
- Keen eye for detail
- Have a deep desire to work in the luxury retail industry
- Sociable and friendly
- Confident and pleasant
- Knowledgeable of current trends
- Loves a challenge
- Assertive and creative
- Stylish and fashion savvy.
Work Environment:
- Work in the office
- Will be required to write reports
- Might be required to work overtime, on weekends and travel if necessary.
Salary
N100,000 - N150,000 / month
Job Title: Sales Associate
Location: Lagos
Function of the Role
- The sales associates are the first line of contact for walk-in customers to the brand.
- They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
- She must be knowledgeable about the products and able to adequately guide the customer at all times.
Key Responsibilities
- Establish, develop and maintain positive business and customer relationships
- Work in line with company policy to achieve set sales targets and outcomes within schedule
- Arrange displays on a regular basis and ensure that all displays are properly locked and secured
- Report discrepancies and problems to the shop manager.
- Give advice and guidance on product selection to customers.
- Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
- Working within established guidelines, particularly with product lines.
- Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
- Coordinate all issues with key clients between sales, fulfillment and customer support
- Keep a schedule of events /special promotions
- Work with management to organize and execute sales campaigns
- Perform all other duties as assigned
Daily Tasks:
- Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
- Keep store tidy and clean and ensure office assistants clean constantly.
- Process all cash and card payments
- Answer first line queries and complaints from customers.
Weekly Tasks:
- Balance cash registers with receipts.
- Execute the store’s visual merchandising concept
Monthly Tasks:
- Work with store manager to conduct inventory count
- Work with store manager to prepare store reports
Requirements
Educational Qualification:
- HND or B.Sc in any related discipline preferably Marketing, Business and Finance.
Experience:
- 1-3 years' experience in direct sales,
- Experience in the fashion industry a plus
Skills and Abilities:
- Highly analytical with a drive for numbers
- Good networking, prospecting and closing skills
- High level of professionalism
- Result-oriented team player with exceptional motivation and interpersonal skills.
- Relationship management skills and openness to feedback
- Excellent selling, communication and negotiation skills
- Good written and verbal communication skills
- Able to work in a fast pace environment
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills
Personal Attributes:
- Keen eye for detail
- Have a deep desire to work in the luxury retail industry
- Sociable and friendly
- Confident and pleasant
- Knowledgeable of current trends
- Loves a challenge
- Assertive and creative
- Stylish
Work Environment:
- Work in the office
- Will be required to write reports
- Might be required to work overtime and on weekends if necessary
Salary
N50,000-N60,000 monthly.
Application Deadline 12th March, 2020.
Job Title: Production Manager (Food)
Location: Lagos
Job Description
- As a Production Manager of this newly established vegetable processing company, you will play a key role in the development of business operations and in the delivery of the company’s products and services.
Job Responsibilities
You will oversee and supervise a team of Workers to ensure the factory delivers and functions as expected. Your key job functions will include the following:
- Production Management
- Oversee the production process, developing/reviewing/updating
- Standard Operating Procedures (SOPs) as required;
- Ensure that health and safety guidelines are followed;
- Ensure that the production is cost effective and efficient;
- Estimate costs and set the quality standards;
- Monitor the production processes and adjust schedules as needed;
- Be responsible for the selection, proper handling and maintenance of equipment
- Monitor product standards and implement quality-control programmes;
- Liaise among different departments, e.g. suppliers, managers;
- Weekly reporting
- Operations & A Management
- Stock & Inventory Management
- Processing of Invoices
- Sales Reporting
- Staff Welfare & Management
- Supervise and motivate a team of workers;
- Review worker performance;
- Identify training needs.
- Staff Appraisals
- Other duties as required.
Qualifications
- A foundation Degree, HND or Degree in the following subjects: Supply Chain Management Business / Management / Operations; Food Science / Technology;
- Knowledge of , experience in a production/manufacturing environment is preferred;
- Experience in other areas of planning/forecasting, merchandising, development, stock control, purchasing, pricing, costing, logistics, warehousing or other operations required.
- Years of Experience: 7 - 10 years
Competencies:
- Good judgment and decision making
- Strategic thinking
- Team Leadership
- Self Starter
- Excellent communication and presentation skills
Salary
N100,000-N150,000 monthly.
Application Deadline 13th March, 2020.
Job Title: Customer Support Officer
Location: Ikosi-Ketu, Lagos
Job Overview
- The Customer Support Officer will manage interactions with customers through the company’s digital channels.
- S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.
Duties and responsibilities
- Online Marketing and Sales
- Receive customers orders through DMs and WhatsApp
- Receive calls, reply to text messages and emails
- Issue invoice to customers
- Communicate customers’ orders to the inventory officer
- Prepare daily report and submit to the Operations Manager
Customer Service:
- Ensure customer satisfaction at all times
- Respond to customers enquiries via email, phone call or social media
- Receive, manage and resolve client complaints
- Escalate customers complaints to the Operations Manager where necessary
- Follow up on customers to get feedback post service delivery
Operations:
- Participate in cleaning the office
- Assist the Operations Support Officer as required
- Other tasks as assigned by the Operations Manager
Qualifications
Educational Qualification:
- HND or BSC in any related discipline
Experience:
- 1-3 years experience in direct sales, digital marketing or customer service
- Experience in the retail industry is a plus
Skills and Abilities:
- Digital marketing skills
- Highly analytical with a drive for numbers
- Good networking, prospecting and closing skills
- High level of professionalism
- Result-oriented team player with exceptional motivation and interpersonal skills.
- Relationship management skills and openness to feedback
- Excellent selling, communication and negotiation skills
- Good written and verbal communication skills
- Able to work in a fast pace environment
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills
Personal Attributes:
- Keen eye for detail
- Sociable and friendly
- Confident and pleasant
- Knowledgeable of current trends as it relates to the industry
- Loves a challenge
- Assertive and creative.
Salary
N40,000 monthly
Application Deadline 12th March, 2020.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] using the "Job Title" as the subject of the email.
