Team Lead, Customer Experience at ASA International

ASA International is one of the world's largest international microfinance institutions providing socially responsible loans to low income entrepreneurs across Asia and Africa.

We are recruiting to fill the position below:

Job Title: Team Lead, Customer Experience

Location: Ikeja, Lagos
Employment Type: Full-time

Role Summary

• Supervises frontline CX operations and ensures service standards are delivered consistently across customer-facing units.

Key Responsibilities

• Coordinate Customer Care and Loan Validation units
• Handle escalated customer issues
• Ensure compliance with customer service policies.
• Enforce service level agreements (SLAs)
• Coach and supervise CX staff

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 5 - 7 years experience. 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.

Note: Candidates can also drop a hard copy at any of our branches

Application Deadline  21st January, 2026.