Technical Customer Support at Kartel Energy

Kartel Energy, a leading solar energy company in Nigeria, is recruiting to fill the position below:

Job Title: Technical Customer Support

Location: Lagos
Employment Type: Full Time

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their Solar systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (Engineers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged

Requirements

• Qualification: B.Eng
• 1 - 2 years experience.

Salary
N100,000 monthly

How to Apply
Interested and qualified candidates should send their CV to: careers@skyvillelimited.com using the Job Title as the subject of the mail

Application Deadline 27th June, 2024.