Jobs

Tizeti Network Limited recruitment for Customer Support Representatives

Tizeti Network Limited (Wifi.com.ng) is a growing NCC licensed Internet Service Provider for Africa. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.

We are recruiting to fill the position below:

Job Title: Customer Support Representative Location: Lagos

Job Description

Receiving or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Taking sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
Adhering to all company policies and procedures.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call centre team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.

Requirements

Applicants must have at least a 2.1 or HND in Administration or related fields.
Sound knowledge of Customer management (ITIL is an added advantage)
Strong time management and decision-making skills.
Applicant must have at 2-3 years working experience.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.