Vacancies at IROKOtv.com, July 2017

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IROKO is Africa's leading Entertainment Technology Company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours. We are recruiting to fill the position below:   Job Title: Offline Customer Service Agent Location: Lagos Job Description

• Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
• Teaching booth visitors how to download and use the IROKOtv app
• Teaching booth visitors how to use the app, and documenting their feedback/concerns
• Troubleshooting and resolving customers’ problems with our product or escalating issues.
• Achieving and maintaining proficiency with our escalation matrixes.
• Consistently staying up-to-date with new IROKOtv products/services.
• Providing weekly reports on customer feedback to management.
• Selling IROKOtv subscriptions to booth visitor.
• Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones

    Job Title: Offline Customer Support Representative Location: Lagos Job Description

• Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
• Teaching booth visitors how to download and use the IROKOtv app
• Teaching booth visitors how to use the app, and documenting their feedback/concerns
• Troubleshooting and resolving customers’ problems with our product or escalating issues.
• Achieving and maintaining proficiency with our escalation matrices.
• Consistently staying up-to-date with new IROKOtv products/services
• Selling IROKOtv subscriptions to booth visitor.
• Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
• Providing weekly reports on customer feedback to management

  How to Apply Interested and qualified candidates should come in along with their CV's for interview as detailed below: Date: Date Monday, 24th July, 2017. Time: 11:00 am Address: No.10-12 Agungi Road, Off Lekki-Ajah Expressway before Chevron Roundabout, Opposite Heaven Hotel, Agungi Ajiran Street.   Application Deadline: Monday, 24th July, 2017.

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