Vacancy For Customer Service Agent at OneFi, 29th January, 2019

OneFi started in 2012 as a brick and mortar consumer lender focused on the Nigerian market. Having raised a Series A round in 2015, we pivoted in 2016 to become a digital lender via the Paylater App (www.paylater.ng) and we are focused on provided access to financial services to the “Next Billion’ starting in Africa. Currently, we are the largest fully automated smartphone lender in West Africa with over 1,000,000 apps downloaded and disbursing just under 2,000 loans per day in Nigeria and Ghana.  Our 2018 goal was to be a Digital Bank in 3 countries and have secured a Banking License in Nigeria already. We are recruiting to fill the position below:     Job Title: Customer Service Agent Location: Owerri, Imo Job Description

• Your core responsibility will be to deliver world class customer support services that will help the company achieve its short & long-term goals. As a smart, proactive, well spoken, fast typing and independent agent, you will help us deliver great service to existing and prospective customers.

• Converting inquiries into customer.
• Resolving complaints within allotted times to meet targets of Customer Support Team.
• Supporting the collections team by making calls to customers in arrears and arranging repayment plans.
• Assessing customers’ needs and providing answers quickly or escalating to relevant colleagues.
• Respond to existing and prospective customers via online chat;
• Answering questions about the product for prospective customers.
• Giving feedback on issues experienced with the app.
• Helping customers complete applications and repayments.

• Multitasking - You will be able to handle several tasks and priorities your work load between customer service duties and collections.
• Fluent in oral and written English.
• Fast typer, up to 30 words per minute at least.
• Great sense of humor.
• Have a lot of ambition.
• Driven to constantly improve him or herself and the entire team.
• Fast learner - You will be very tech savvy and have the ability to learn quickly and understand deeply. You will need to learn the Paylater product quickly and understand it inside-out to be enable you deliver service to the customer.
• Proactive - You will need to seek out work for yourself and actively look to solve customer issues.
• Independent - You will require little to no supervision, providing feedback when needing and keeping your colleagues and superiors aware of relevant situations.
• Aware - You will understand the underlying issue being raised by the person you are engaging with and be able to resolve quickly or escalate as needs be.
• Tech Savvy - You will be very aware of Internet technologies including banking apps, mobile phone technologies, Android, Internet, Websites, email, online chat/messaging and other internet related products and services.