PBX Operator CV Sample

Objective

Highly skilled PBX Operator with 5+ years of experience in managing and operating telephone switchboards. Seeking a challenging position in a reputable organization where I can utilize my exceptional communication and problem-solving skills to ensure efficient call routing and exceptional customer service.

Education

Bachelor of Science in Telecommunications Engineering, University of Lagos, Lagos, Nigeria (2010-2014)

High School Diploma, XYZ High School, Lagos, Nigeria (2006-2010)

Professional Experience

PBX Operator, ABC Company, Lagos, Nigeria (2015-present)

• Efficiently operate and manage the company's telephone switchboard, ensuring all incoming and outgoing calls are properly routed and connected.
• Handle a high volume of calls, providing exceptional customer service and resolving inquiries or issues promptly and professionally.
• Maintain accurate and up-to-date call logs and records, ensuring proper documentation of all calls and messages.
• Collaborate with other departments to ensure smooth communication flow and efficient call handling.
• Train and mentor new PBX operators, ensuring they are equipped with the necessary skills and knowledge to perform their duties effectively.

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficient in operating PBX systems and related equipment
• Ability to handle high call volumes and work under pressure
• Exceptional customer service skills
• Attention to detail and accuracy

Certifications

Certified PBX Operator, XYZ Institute, Lagos, Nigeria (2015)

References

Available upon request