PBX Operator Job Description

What is the job description of a PBX Operator? What are the duties and responsibilities of a PBX Operator? What does a PBX Operator do?

Job description of a PBX Operator

Private Branch Exchange (PBX) Operators answer and direct calls using PBX phone systems. Their responsibilities include connecting internal phone users, enabling the use of external phone lines, and directing external calls to relevant departments. They may work at businesses, public or healthcare facilities, or in the hospitality industry.

This PBX Operator job description example includes the list of most important PBX Operator duties and responsibilities as shown below. It can be modified to fit the specific PBX Operator profile you're trying to fill as a recruiter or job seeker.

PBX Operator Duties and Responsibilities

PBX Operator job description should contain a variety of functions and roles including:

  • Creating, updating, and distributing a call directory to all departments.
  • Answering, screening, and forwarding calls in a professional and courteous manner.
  • Handling general phone inquiries about the organization.
  • Relaying written or verbal messages in a timely and accurate manner.
  • Scheduling routine maintenance and facilitating urgent repairs of PBX equipment.
  • Keeping records of calls placed and charges incurred.
  • Assisting with other administrative duties, including copying, scanning, faxing, and emailing.
  • Directing external calls to designated departments or individuals.
  • Transferring internal calls across departments and between staff.
  • Setting up and confirming scheduled and conference calls when required.

PBX Operator Requirements / Skills / Qualifications

PBX Operator job description should include these common skills and qualifications:

  • High School Diploma or GED.
  • Formal qualification in office administration, secretarial work, or similar.
  • Previous experience as a PBX Operator or a similar role would be advantageous.
  • Proficiency in different communication systems, including analog, Voice over IP, and ISDN.
  • Ability to maintain a call directory and schedule conference calls.
  • Experience with office software such as MS Word, Excel, and Outlook, as well as printers, copiers, scanners, and fax machines.
  • Excellent interpersonal and communication skills.
  • Exceptional ability in professional telephone etiquette.
  • Extensive experience with answering and directing calls, as well as relaying accurate messages.

As a hiring manager, recruiting an ideal PBX Operator starts with crafting a good job description. Use this PBX Operator job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a PBX Operator may also reference it in preparation for the interview.