Quality Manager Job Description

What is the job description of a Quality Manager? What are the duties and responsibilities of a Quality Manager? What does a Quality Manager do?

Job description of a Quality Manager

Quality managers aim to ensure that the product or service an organisation provides is fit for purpose, is consistent and meets both external and internal requirements. This includes legal compliance and customer expectations. A quality manager, sometimes called a quality assurance manager, coordinates the activities required to meet quality standards.

This Quality Manager job description example includes the list of most important Quality Manager duties and responsibilities as shown below. It can be modified to fit the specific Quality Manager profile you're trying to fill as a recruiter or job seeker.

Quality Manager Duties and Responsibilities

Quality Manager job description should contain a variety of functions and roles including:

  • Making sure that manufacturing or production processes meet international and national standards;
  • Devising and establishing a company’s quality procedures, standards and specifications;
  • Setting up and maintaining controls and documentation procedures;
  • Monitoring performance by gathering relevant data and producing statistical reports;
  • Defining quality procedures in conjunction with operating staff;
  • Preparing clear explanatory documents such as customers’ charters.
  • Reviewing customer requirements and ensuring that they are met;
  • Working with purchasing staff to establish quality requirements from external suppliers;
  • Setting standards for quality as well as health and safety;

Quality Manager Requirements / Skills / Qualifications

Quality Manager job description should include these common skills and qualifications:

  • Degree in Business Administration or relevant field.
  • Quality control certification advantageous.
  • Excellent attention to detail.
  • Good interpersonal skills.
  • Highly conscientious and diligent.
  • Excellent verbal and written communication.
  • Data analysis and statistical aptitude.

As a hiring manager, recruiting an ideal Quality Manager starts with crafting a good job description. Use this Quality Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Quality Manager may also reference it in preparation for the interview.