Service Delivery Manager Job Description

What is the job description of a Service Delivery Manager? What are the duties and responsibilities of a Service Delivery Manager? What does a Service Delivery Manager do?

Job description of a Service Delivery Manager

A Service Delivery Manager works to maintain good customer relationships and improve the company's services to maintain customer satisfaction.

A Service Delivery Manager may work in a variety of industries and can perform both technical and administrative tasks, such as solving technical problems, managing team performance, and controlling service quality.

This Service Delivery Manager job description example includes the list of most important Service Delivery Manager duties and responsibilities as shown below. It can be modified to fit the specific Service Delivery Manager profile you're trying to fill as a recruiter or job seeker.

Service Delivery Manager Duties and Responsibilities

Service Delivery Manager job description should contain a variety of functions and roles including:

  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organized and meeting deadlines.
  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
  • Managing finances and budgets.
  • Determining ways to reduce costs without sacrificing customer satisfaction.

Service Delivery Manager Requirements / Skills / Qualifications

Service Delivery Manager job description should include these common skills and qualifications:

  • A Bachelor's degree in a Business-related field.
  • Experience in customer service, leadership, and logistics may be advantageous.
  • Good resource planning skills.
  • Excellent leadership and customer service skills.
  • Strong teamwork skills and attention to detail.
  • Good computer skills and the ability to use business support software.
  • Strong customer service, project management, and quality control skills.

As a hiring manager, recruiting an ideal Service Delivery Manager starts with crafting a good job description. Use this Service Delivery Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Service Delivery Manager may also reference it in preparation for the interview.

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