Service Delivery Manager job description

Service Delivery Manager Duties and Responsibilities

Service Delivery Manager job description should contain a variety of functions and roles including:

Maintaining positive relationships with customers.
Identifying customer needs and overseeing service delivery within the business context.
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Assessing customer feedback and using your creativity to establish, improve, and refine services.
Remaining organized and meeting deadlines.
Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Managing finances and budgets.
Determining ways to reduce costs without sacrificing customer satisfaction.

Service Delivery Manager Requirements / Skills / Qualifications

Service Delivery Manager job description should include these common skills and qualifications:

A Bachelor's degree in a Business-related field.
Experience in customer service, leadership, and logistics may be advantageous.
Good resource planning skills.
Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.
Good computer skills and the ability to use business support software.
Strong customer service, project management, and quality control skills.

As a hiring manager, recruiting an ideal Service Delivery Manager starts with crafting a good job description. Use this Service Delivery Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Service Delivery Manager may also reference it in preparation for the interview.