Service Delivery Manager CV Sample

A Service Delivery Manager plays a crucial role in ensuring the smooth and efficient delivery of services to clients. They are responsible for managing service delivery processes, leading cross-functional teams, and driving operational excellence.

This comprehensive CV sample for a Service Delivery Manager showcases the candidate's qualifications, professional experience, skills, and certifications. It highlights their ability to improve service delivery, manage client relationships, and lead teams effectively.

With a strong focus on results and customer satisfaction, this CV sample is designed to impress potential employers and demonstrate the candidate's expertise in service delivery management.

Service Delivery Manager CV Example

This Service Delivery Manager CV sample uses a simple format that will guide you in writing a perfect CV for your job applications.

Customize it with your own details and experiences to create a personalized and professional CV/resume. Make sure to highlight your specific achievements and accomplishments that align with the job requirements.

John Doe

123 Main Street, Lagos, Nigeria

+234 123 4567

[email protected]

Objective

A highly motivated and results-driven Service Delivery Manager with over 10 years of experience in managing and improving service delivery processes. Skilled in leading cross-functional teams, implementing service improvement initiatives, and ensuring customer satisfaction. Seeking a challenging role in a dynamic organization where I can utilize my skills and expertise to drive operational excellence and deliver exceptional service to clients.

Education

Bachelor of Science in Business Administration - University of Lagos, Nigeria (2008)

Master of Business Administration - Lagos Business School, Nigeria (2012)

Professional Experience

Service Delivery Manager - XYZ Company, Lagos, Nigeria (2015-present)

Lead a team of service delivery professionals to ensure timely and efficient delivery of services to clients.
Develop and implement service delivery strategies and processes to improve operational efficiency and customer satisfaction.
Collaborate with cross-functional teams to identify and resolve service delivery issues and bottlenecks.
Monitor service performance metrics and implement corrective actions to meet or exceed service level agreements.
Manage client relationships and conduct regular service reviews to identify areas for improvement and address client concerns.
Provide leadership and guidance to the service delivery team, including performance management and professional development.

Service Delivery Supervisor - ABC Company, Lagos, Nigeria (2010-2015)

Assisted the Service Delivery Manager in overseeing service delivery operations and ensuring adherence to quality standards.
Managed a team of service delivery representatives and provided training and coaching to enhance their performance.
Implemented process improvements to streamline service delivery workflows and reduce turnaround time.
Collaborated with internal stakeholders to develop and implement service improvement initiatives.
Conducted regular performance evaluations and provided feedback to team members.

Skills

Service Delivery Management
Process Improvement
Team Leadership
Customer Relationship Management
Performance Management
Problem Solving
Communication Skills

Certifications

ITIL Foundation Certification
Project Management Professional (PMP)

References

Available upon request

If you'd like to add more style to your CV, take a look at our CV templates and formats.