Service Delivery Manager Interview Questions & Answers


A Service Delivery Manager works to maintain good customer relationships and improve the company's services to maintain customer satisfaction.

A Service Delivery Manager may work in a variety of industries and can perform both technical and administrative tasks, such as solving technical problems, managing team performance, and controlling service quality.

Whether you're a job seeker preparing to be interviewed for the role of Service Delivery Manager or an employer preparing to interview candidates for Service Delivery Manager position, these Service Delivery Manager interview questions will help you prepare yourself for the job interview session.

Service Delivery Manager Interview Questions

Below are a list of some skill-based Service Delivery Manager interview questions.

  1. Introduce yourself, and what made to think that you can be a good Service Delivery Manager?
  2. What process or method do you use to establish an effective service delivery process?
  3. What process do you use to delegate tasks to your team?
  4. What would you do if a project was running over budget?
  5. How would you handle a team member who was underperforming and receiving negative customer reviews?
  6. What do you think drives success in the service delivery industry?
  7. Do you have experience working with remote employees?
  8. We want to improve our customer service experience. Give me an example of how you would do that.
  9. What do you think is the most important skill for a service delivery manager to have?
  10. How would you handle a situation where one of your employees made a mistake that impacted a client?
  11. Provide an example of a time when you had to help a client make a difficult decision about their needs.
  12. If hired, what would be your priorities during your first few weeks on the job?
  13. What would you do if you noticed that employees were having difficulty collaborating on projects?
  14. What makes you an ideal candidate for this Service Delivery Manager job?

Service Delivery Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Service Delivery Manager interviews. Click on each question to see how to answer them.

  1. Tell Me About Yourself
  2. What is Your Salary Expectation?
  3. What Is Your Greatest Accomplishment?
  4. Are You a Leader or a Follower?
  5. What is Your Greatest Strength?
  6. Do You Have Any Questions for Us?
  7. Why Do You Want This Job?
  8. Why Should We Hire You?
  9. Why Do You Want To Leave Your Current Job?
  10. What is Your Greatest Weakness?