Service Delivery Manager Duties & Responsibilities

The role and function of a Service Delivery Manager includes the following duties and responsibilities:

  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organized and meeting deadlines.
  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
  • Managing finances and budgets.
  • Determining ways to reduce costs without sacrificing customer satisfaction.

Note that this is not an exhaustive list of Service Delivery Manager duties and responsibilities. Job functions for specific Service Delivery Manager roles may vary, depending on the industry and type of employer.

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