Quality Manager Duties & Responsibilities

The role and function of a Quality Manager includes the following duties and responsibilities:

Making sure that manufacturing or production processes meet international and national standards;
Devising and establishing a company’s quality procedures, standards and specifications;
Setting up and maintaining controls and documentation procedures;
Monitoring performance by gathering relevant data and producing statistical reports;
Defining quality procedures in conjunction with operating staff;
Preparing clear explanatory documents such as customers’ charters.
Reviewing customer requirements and ensuring that they are met;
Working with purchasing staff to establish quality requirements from external suppliers;
Setting standards for quality as well as health and safety;

Note that this is not an exhaustive list of Quality Manager duties and responsibilities. Job functions for specific Quality Manager roles may vary, depending on the industry and type of employer.

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