Front Office Assistant Job Description

What is the job description of a Front Office Assistant? What are the duties and responsibilities of a Front Office Assistant? What does a Front Office Assistant do?

Job description of a Front Office Assistant

Front Office Assistants perform day-to-day administrative tasks in office environments, ranging from medical facilities to big corporations. They schedule and confirm appointments, direct incoming calls, and welcome visitors. They may also be required to handle basic inquiries and sort mail.

This Front Office Assistant job description example includes the list of most important Front Office Assistant duties and responsibilities as shown below. It can be modified to fit the specific Front Office Assistant profile you're trying to fill as a recruiter or job seeker.

Front Office Assistant Duties and Responsibilities

Front Office Assistant job description should contain a variety of functions and roles including:

  • Reporting to management and performing administrative duties.
  • Answering telephone calls, as well as screening and forwarding calls.
  • Scheduling and confirming appointments, meetings, and events.
  • Copying, scanning, and filing documents.
  • Monitoring office supplies and ordering replacements.
  • Keeping the reception area tidy and observing professional etiquette.
  • Welcoming and assisting visitors in a friendly and professional manner.
  • Handling basic inquiries and sorting mail.
  • Performing other administrative tasks, if required.

Front Office Assistant Requirements / Skills / Qualifications

Front Office Assistant job description should include these common skills and qualifications:

  • High School Diploma or GED.
  • Formal qualification in office administration, secretarial work, or related training.
  • x years of experience in a similar role.
  • Proficiency in appointments scheduling and call forwarding systems, such as Resource Guru and AVOXI.
  • Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.
  • Working knowledge of printers, copiers, scanners, and fax machines.
  • Exceptional ability to create a welcoming environment.
  • Experience in answering and screening calls, as well as scheduling appointments.
  • Ability to observe business etiquette and maintain a professional appearance.
  • Excellent interpersonal and communication skills.

As a hiring manager, recruiting an ideal Front Office Assistant starts with crafting a good job description. Use this Front Office Assistant job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Front Office Assistant may also reference it in preparation for the interview.