PBX Operator Requirements, Skills & Qualifications

The following common skills and qualifications are required of a PBX Operator:

High School Diploma or GED.
Formal qualification in office administration, secretarial work, or similar.
Previous experience as a PBX Operator or a similar role would be advantageous.
Proficiency in different communication systems, including analog, Voice over IP, and ISDN.
Ability to maintain a call directory and schedule conference calls.
Experience with office software such as MS Word, Excel, and Outlook, as well as printers, copiers, scanners, and fax machines.
Excellent interpersonal and communication skills.
Exceptional ability in professional telephone etiquette.
Extensive experience with answering and directing calls, as well as relaying accurate messages.

Note that this is not an exhaustive list of PBX Operator skill, qualifications and experience. Job requirements for specific PBX Operator roles may vary, depending on the industry and type of employer.

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