GlaxoSmithKline (GSK), one of the world’s leading research based pharmaceutical and healthcare companies, is committed to improving the quality of human life by enabling people to do more, feel better and live longer. GSK employs over 97,000 employees in over 100 countries worldwide.
GlaxoSmithKline Consumer Nigeria Plc is one of Africa’s largest consumer healthcare companies, producing leading brands such as Lucozade, Ribena and Panadol.
We are recruiting to fill the position below:
Job Title: IT Service Manager, WCA
Requisition ID: WD126253
Position: Full time
- The fundamentals of an IT background are necessary to allow the ability to quickly triage problems to most likely categories in order to restore service;
- Understanding of the business processes allow for the creation of alternative solutions to enable business continuity while the initial problem is being dealt with.
- Ensures continuity of business execution through ensuring production applications are:
- Fit for purpose (eg easy to use and reliable) and support the evolving business processes
- Are cost effective – Total cost of ownership is at an optimal level
- Meets an agreed Risk Profile (eg aging of technologies, controlled regarding regulated applications, aligned with business continuity).
- Participates in troubleshooting in applications across multiple technology domains and business areas.
- Ensure IT Services meet current and evolving business needs through accurate forecasting, the use of meaningful KPIs and timely Voice of the Customer (VoC) feedback
- Maintain an Enterprise wide approach to prioritization and investment, whilst ensuring IT simplification objectives are achieved
- Compliance and Audit standards are understood and adhered to where applicable
- Lead and champion continuous improvements that improve end-user experience, reduce risk and/or lower the cost of ownership of the overall business process/service on an ongoing basis.
- Carries out work with minimal supervision balancing conflicting priorities and needs.
- Degree in Computer Science or related field is desirable although relevant experience is equally valuable.
- Should have 3-5 years relevant experience.
- Good communications and influencing skills.
- Experience of application management, operations, and/or support including knowledge and experience of Incident,
- Good understanding of business area strategic goals, processes and workflow, and of the IT tools deployed in support.
- Candidate should be familiar with the concepts, standards, technology, tools, processes,procedures, hardware, software and services in use for delivering information services.
- Should have the ability to make appropriate technical decisions, initiating action to resolve operational issues.
- Experience of working closely with business on IT-enabled transformations.
- Candidate with Enterprise Resources Planning background is preferred, Commercial background is acceptable, providing strong process and project experience.
- Experience of designing multi-tier systems using industry and standard architectural methodologies.
- Experience of systems/software development methodologies & ability to select appropriate one to meet objectives
- Ability to learn new concepts, systems, and software independently and quickly
- Skilled at problem solving, communication with stakeholders at all levels and extensive interpersonal skills.
- Strong communication and influencing skills, sufficient to build and maintain organizational support.
- Embraces & fosters challenges & opportunities for innovation
- Knowledge of business units supported and general pharmaceutical awareness.
- Experience working with offshore service providers
- Experience integrating and supporting Software as a Service (SaaS) solutions
Interested and qualified candidates should:
Click here to apply for this Position
Job Title: Communication and Government Affairs Executive
Requisition ID: WD125339
Position: Full time
Functional area: Communications
- Communications: Develops, plans, designs, maintains and implements internal and external communications and engagement programs that enhance the organisation’s relations with the community, government and regulatory authorities, shareholders and employees.
- Delivers communications through various media.
- Counsels senior leaderson comms strategy, change and engagement. Builds reputation, managed crises and issues, builds GSK brand.
- CGA is an integrated global support function providing communications and government affairs expertise to the business. In keeping with the Global CGA strategy, the purpose of this role is to help the business to which it is aligned deliver its Winning Formula by driving equity and engagement through industry leading communications and strategic Government Engagements.
- The role supports the CGA Director, with whom overall responsibility for the Country’s communications and Government Affairs strategy sits and deputises in his absence.
The role supports the Nigeria Consumer Healthcare, Pharmaceuticals, Vaccines and GMS Businesses:
- Provides communications expertise based on an expert understanding of the local external and internal environment
- Protects and maintains the reputation of GSK as a whole and serves as an ambassador for the GSK brand
- Maximizes the performance of Cx and Rx brands through the brilliant delivery of integrated earned media campaigns, either in-house or via external agencies
- Drives performance through engagement, attraction and retention
- In partnership with the CGA Director and deputising in his absence, supports the GM and their leadership team on key projects requiring strategic communications input and government engagement.
- Provides timely and valuable information that supports the GSK strategic priorities. Whenever possible, a particular emphasis will be made to highlight GSK’s initiatives in building trust with external stakeholders.
- Areas of focus are Corporate Responsibility and Community Partnerships, Internal Communications, Media Relations, Product Communications support, Crisis/Issues Management and Government
- Supports GSK’s reputation through effective, proactive and reactive management of media issues.
- Protects our reputation by flagging issues early and managing them effectively. Support others to do same.
- Provides a comprehensive media monitoring, analysis and distribution service.
- Responsible for facilitating media training and managing media policies.
- Reputation and Stakeholder Management
- Demonstrates that GSK Nigeria understands its stakeholder expectations and these are factored into business planning and operations.
- Positions GSK Nigeria as a leading provider of healthcare solutions.
- Provides advice on strategic stakeholder communications
- Provides the business with research based evidence to inform strategic reputation decision-making.
- Corporate Brand Integrity & Daughter Brand Support
- Protects and build the value of the GSK brand by managing its integrity both internally and externally.
- Internal Communications & Engagement
- Supports business in ensuring major change projects are effective because GSK Nigeria people are informed and well-engaged
- Maintains a set of effective employee communication tools, eg, All-Hands Meeting, e-Newsletter, myGSK, ADC articles.
- Community Activity Programme
- Builds recognition that GSK is a responsible corporate citizen that is actively involved in the Nigerian community.
- Ensures the community activity programmes is managed and communicated to maximise the reputation value to external and internal stakeholders.
- Manages the global GSK Community Council, including promotion of Orange Day, PULSE and Orange United.
- Crisis / Issues Management
- Provides a framework and maintains rapid and consistent flow of reliable information, both within the company and externally, to ensure that issues are fully addressed and aid a smooth return to normal operations as soon as possible.
Government Stakeholder Engagement:
- Maintain strategic stakeholder mapping for relevant sectors impacting the GSK business
- Maintain GSK engagement and relationships with key government stakeholders.
- Lead the planning for GSK meetings with key stakeholders.
Accountability and Complexity:
- Simultaneously manage numerous concurrent projects, not all of which will be in the role holder’s control i.e. corporate reputation and issues management (this will require a constant reassessment of priorities and the ability to remain focused on outputs that deliver a clear business benefit)
- Interface with a high number of stakeholders, both external e.g. media, government departments, regulatory bodies, etc and internal. In a highly-matrix and complex environment, strong, positive relationships need to be fostered within the Cx, Rx businesses and wider GSK organization across a range of functions including, but not limited to, Legal & Compliance, Medical, Regulatory, Government Affairs, Consumer Relations, Investor Relations and Global Media. The broad nature of the role requires matrix working on nearly all projects
- Operate in an environment with a high degree of change that is fast-paced, requiring resilience and flexibility
- The role not only needs to support the development and implementation of the Area communications strategy but also to manage resources efficiently and engage various teams/functions smoothly to implement programs and projects to execute the defined strategy
- High energy, good personal credibility, strong communication skills and the ability to operate in an often high-pressure environment are therefore essential
- Relationship with government agencies, shareholders, and communities.
- Bachelors Degree
- Candidate must have excellent communication skills – written and spoken are extremely important
- Minimum of 5-7 years of experience
- The role requires very Strong communications expertise and experience (Verbal & Written)
- Communications generalist with extensive experience of all corporate disciplines and a track record of working across digital platforms
- Strategic thinker with potential to devise and deliver long term, complex internal and external communication projects involving diverse businesses, functions and cultures across a variety of markets
- Ability to operate in a challenging consumer media environment with proven ability to communicate confidently with national and broadcast media (traditional and digital) on consumer issues
- Proven issues management/crisis competency with the ability to operate calmly and effectively under pressure and deliver communications needs against tight time frames; must demonstrate sound judgment and decision-making skills and be able to deal with ambiguity and handle sensitive situations
- Strong interpersonal skills with the personal and professional authority and credibility to influence and advise senior management and operate across all hierarchies; leadership potential
- Demonstrated ability to successfully manage PR agencies or other Agencies.
- Understand the fundamentals of engaging key Government stakeholders.
- Establish solid connection and communication with Cx, Rx and GMS Regional and Global Communications team
- Establish and maintain solid relationships and communication with the GSK Consumer Healthcare Shareholders.
Interested and qualified candidates should:
Click here to apply for this Position
Job Title: General Manager
Requisition ID: WD79958
Position: Full time
- ‘As GM and leader of the GSK Pharma business, I inspire, align and provide direction to the GSK team, creating a culture where people can develop and be their best and deliver value to our patients, physicians and shareholders. I am accountable for ensuring that appropriate patients have access to GSK medicines in my country.
- Together with my team, I maintain a strong and responsible link with the community where we operate, through our work with policy makers, professionals, associations and NGOs.
- To successfully implement GSK strategy in my country, I integrate insights that I gain from having a 360 degree view by looking down, out and forward; and I leverage the global GSK capabilities and talent.
- Representing GSK in my country, I have the privilege of being the custodian of GSK’s reputation. I hold myself and my team accountable for the GSK values, policies and ethical standards, as well as local laws, to ensure we operate with the highest level of integrity.’
Key Accountabilities of the GM
Managing the Business:
- Performance Management, including Resource Management.
- Flawless execution and implementation of all commercial strategies including pricing, market access, launching new assets, operational planning, prioritisation, portfolio and brand management.
- Evolving the business model.
Compliance & Ensuring a Licence to Operate:
- Identifying and managing risks, allocating resources and priorities.
- Escalating issues and risks, and informing centrally when needed, creating a ’speak up’ culture.
- Setting up a governance structure so the GM has appropriate level of oversight.
- Compliance and Implementing the GSK Framework.
- Chairing Risk Management & Compliance Board (RMCB).
- Crisis Management and business continuity planning.
- Pharmacovigilance, clinical trials, patient safety.
- Acting as Statutory and Legal Representative for the country.
- Communicating SOPs and ensuring GSK policies are followed, e.g. recognition, reward, disciplinary, grievance, people policies, mandatory training.
- Supply chain and QMS.
- Regulatory and labelling.
- Employee health and safety.
- Tax compliance.
Working Across Boundaries:
- Leveraging and energising the matrix, influencing and collaborating to reach win-win solutions for their country and the enterprise, and implementing global initiatives. Bringing a broader global perspective to global and regional teams.
- Working in collaboration to build strong Cx/Rx and Rx/ViiV relationships to maximise synergies and ensure that GSK has one face externally.
- Chairing the Country Executive Board, aligning the businesses and functions.
- Participating in the Medical Board.
- Being the ‘face of GSK’ externally, ’walking the talk’, PR, Media relations.
- Initiating and growing appropriate relationships with government bodies, health communities, industry associations. Shaping the external environment where appropriate.
- Corporate Social Responsibility.
- Managing and relationship with work councils, maintaining good relationships and good employee relations environment.
Leadership In addition to the Leadership Expectations:
- Being the ‘face of GSK’ internally: ‘Walking the talk.’ Role modelling and embedding the GSK Expectations and GSK Values.
- Setting the tone and the culture.
- Managing change; leading through transitions. Driving a culture of continuous improvement, building an agile learning organisation.
- Inspiring, engaging and aligning employees with the strategy.
- Attracting, identifying and developing diverse talent and organisational capability for the future, including enterprise talent.
- Knowledge management.
- Providing feedback to line managers on dotted line reports.
Key Leadership and Professional/Technical Capabilities Required
Leadership Expectations and Professional & Technical Capabilities
- Set direction & inspire Using sound judgement to set a clear and compelling vision that shows your people how their work contributes to delivering our strategy and mission.
- With emphasis on: Translating GSK Vision and Strategy. Communicating an authentic vision to create alignment, releasing energy in others, engaging and inspiring them. Risk Management Identifying, managing and mitigating risk.
- Finance P&L, resource allocation and portfolio management, forecasting, identifying opportunities and risks to the business, understanding company results and financials.
- Project Management ADP, Strategy Deployment.
- Sales Channels, customer engagement framework, segmentation and targeting, competition and incentives, sales force effectiveness, monitoring performance, global sales force compensation, significant people leadership and extended span of control.
- Legal Understanding of law as it relates to local policies: competition law, corporate governance, local insight, local policies, ABAC.
- Marketing Digital, customer insight, brand positioning, competition, franchises/commercial model, customer strategy, strategic planning.
- Government Affairs Stakeholder mapping, developing advocacy, industrial policies, representing GSK and GSK policies and help to shape the external environment.
- Communication & PR – In addition to internal communication, externally with media, work councils, industry bodies.
- Market Access / Regulatory Pricing / health economics.
- Medical Medical governance, Pharmacovigilance, clinical trials. Medical affairs planning.
- HR Knowledgeable about labour laws, often context specific.
- Working across boundaries Cultivating a network of collaborative relationships, based on mutual trust, to ensure the best outcome for GSK as a whole.
With Emphasis on:
- Internal – Leveraging and energising the matrix, influencing and collaborating.
- External – Using instinct and taking a more sensing approach to spotting trends and understanding the market and patients.
- Release energy Creating a healthy, engaged and inclusive working environment that is sustainable over time.
- With emphasis on: Releasing energy in others.
- Developing capability and talent Investing in your people and building the organisational capabilities necessary to implement our strategy, now and in the future.
- With emphasis on: Identifying, attracting, developing and retaining talent.
- Drive performance Holding yourself, your team and others accountable for delivering quality results.
- With emphasis on: Delivering great performance and execution. Creating alignment, prioritising activities, and having the ability to pull the right levers for growth.
- Live our values Acting as a role model, ensuring everything you do is in line with our values, serving patients and consumers.
- With emphasis on: Role modelling and setting a culture where the GSK Values are at the heart of every decision.
Recommended Experiences for Prospective GMs (Expected followed by desirable)
- P&L Experience of managing P&L, and exposure to financial leadership.
- Commercial Experience in a commercial role, e.g. sales or marketing. Additionally gives exposure to the customer interface.
- Above Country Have held an above country such as Franchises, matrix role or significant project role. Ideally has held a role in GSK House to help build network and profile and develop an enterprise view.
- People Leadership Experience of leading diverse and large teams, both direct reports and matrixed teams. Identified as a good leader.’
- Audit & Assurance Ideally has some experience in Audit & Assurance, or has had. a rotation through the guest auditor programme.
- Global Ethics and Compliance Ideally has some experience in Ethics and Compliance.
- Change Management Experience of initiating and/or developing a complex change initative.
- Experience outside own country / region Experience of working in a different region or country, ideally with different cultures.
- LT Experience Experience as part of an LOC leadership team to help them understand what good looks like.
- External Relations Ideally has some experience of Government Affairs (GA), health associations or industry bodies, e.g. secondment to GA, targeted PULSE assignment, project with an NGO or patient body, shadowing a GM.
- PLC Board responsibility in capacity as appointed
- Role directly supervises 6 Heads of Units (Sales, Marketing, Access, Commercial Supply Chain, Security, Internal and Audit) and dotted line relationship with 6 units (Human Resources, Finance, IT, Company Secretary/Legal, Procurement and Quality) reporting into centre.
- Indirect Reports 200+
- Managing personnel optimisation to ensure high quality and levels of productivity across the organisation
- Manages strategic alliance with government agencies (Ministries and Parastatals) to ensure GSK RX continues as a going concern
- Responsible for quality of cross functional activities within the organisation
- Leads one or more business/function wide matrix teams to launch implement key new processes/projects impacting key areas, functions or products.
- Networks and influences the decision making process at Vice President / Senior Executive levels [both to own business and GSK wide]
- Managing of a challenging, uncertain and complex external environment
- A University Degree and strong commercial experience.
- 10 years senior management experience with bias for commercial function Marketing, Sales.
Interested and qualified candidates should:
Click here to apply for this Position