Jobs

Customer Care Representatives recruitment in a Financial Technology Company

BP Recruits Consulting - Our client, who operates in the Financial Technology Industry Internationally, is looking for a qualified candidate to fill the position below:

Job Title: Customer Care Representative Location: Abuja Job Brief

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls
Generate sales lead
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools

Qualification and Experience

B.Sc Degree in Marketing, Business Administration, Computer Science or any related field
Minimum of 2 years Customer service working experience

Requirements

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices

How to Apply Interested and qualified candidates should forward their Curriculum Vitae and cover letter to: [email protected] with position and name as the subject of their email.

Application Deadline 12th July, 2017.

Customer Service job vacancies in Nigeria