Recent Vacancies in a Manufacturing and FMCG Company in Lagos, 8th August 2019

Revolutions Consulting and Environmental Services - Our client, a top player in the Manufacturing and FMCG sector is seeking qualified persons to fill the positions below:     Job Title: Complaint Management Specialist Location: Lagos Responsibilities

• Partners with sales operations and support departments to identify root cause of issues and solutions to increased levels of complex escalated complaints as evidenced by amount of research.
• Delivers quality customer service experience focused satisfying the customer during the complaint resolution process.
• Evaluates complaint management process to ensure consistent practices in accordance with policies, procedures and all state/federal laws.
• Calibrates with peers and management on previous resolutions to ensure accuracy of handling and process.

• B.Sc in any related field
• Minimum of 10 years of experience, in customer experience management and contact center management.
• Previous experience working in a frontline customer-facing role will be strongly considered.
• Communication Management
• Root cause analysis management
• Data Management
• SOP Management.

• Championing a positive, professional, and ‘can do’ culture of continuous improvement.
• Collaborating with Contact center and Operations to obtain timely relevant reports and/or information and to drive a great first-time resolution for the customer;
• Closely overseeing issue resolution for your customers, taking over on direct communication with the customer where necessary or in response to particularly sensitive issues or complaints;
• Developing processes and/or procedures which minimize the recurrence of issues;
• Working with Sales and Management to manage end-of-contract disputes, ensuring a satisfactory conclusion for all parties with focus on future renewal business.

• B.sc in any related field.
• Minimum of 10 years of experience, in customer experience management and contact center management.
• Previous experience working in a frontline customer-facing role will be strongly considered.
• Communication Management
• Root cause analysis management
• Data Management
• SOP Management

• Ability to efficiently execute Management Reporting.
• B.Sc Accounting + ACA
• Minimum 3 years Experience

• Payroll Management, Tax, External Reporting, Journal Processing, Management Reporting, and Supply Chain finance.

• B.Sc Accounting + ACA
• Minimum 15 years Experience
• MBA (Added Advantage)

• Good knowledge of Asset care, Management Reporting and inventory

• B.Sc in Accounting + ACA
• Minimum 8 years of Experience