Collections Officer Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Collections Officer:

  • Bachelor’s degree in Accounting, Business Management, or a similar field.
  • Previous experience working as a Collections Officer.
  • Knowledge of payment plans and accounting procedures.
  • Knowledge of office and accounting software.
  • Patience and resilience.
  • Excellent negotiating skills.
  • Good written and verbal communication skills.
  • Familiarity with state debt collection laws.

Note that this is not an exhaustive list of Collections Officer skill, qualifications and experience. Job requirements for specific Collections Officer roles may vary, depending on the industry and type of employer.

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