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Assistant Customer Care Representative at Gruvyvest Finance


GruvyVest is a Savings & Investment online platform in Africa. GruvyVest helps million customers achieve their financial goals by helping them save and invest.

We are recruiting to fill the position below:

 

Job Title: Assistant Customer Care Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • Answering questions about a company's products or services. ...
  • Processing orders and transactions. ...
  • Resolving issues and troubleshooting technical problems. ...
  • Delivering information about a company's offerings. ...
  • Providing proactive customer outreach.
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Take the extra mile to engage customers.

Requirements

  • Candidates should possess a High School Diploma with relevant work experience.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices

 

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline 30th December, 2022.


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