Assistant Membership Relations Manager at Lagos Chamber of Commerce and Industry (LCCI)

The Lagos Chamber of Commerce and Industry (LCCI) isthe leading private sector group in Nigeria, established to promote and protect trade and industry.Founded in 1888 and incorporated in 1950, it represents the interests of the business community in Lagos and beyond, advocating for policies that support trade, industry, commerce, and agriculture.The LCCI also provides business development services, training, and information to its members.

We are recruiting to fill the position below:

Job Title: Assistant Membership Relations Manager

Location: Lagos 
Employment Type: Full-time
Reports To: Director, Membership Relations
Key Sectoral Groups to Manage: Agriculture, Freight Forwarders, ICT, LPG, any other sectoral group assigned by the Director

Description

• The foremost and oldest Chamber of Commerce in Africa, globally respected for its advocacy, influence, and industry leadership is seeking a resourceful, innovative, and target-driven Assistant Manager, Membership Relations to join our dynamic team.
• This role is ideal for a high-performing professional with strong experience in marketing, stakeholder engagement, membership recruitment and retention, sectoral group management, and project coordination.

Role Purpose

• The Assistant Manager, Membership Relations will play a pivotal role in strengthening the Chamber’s membership base, deepening engagement, and driving sustainable growth.
• The ideal candidate must be proactive, persuasive, and highly organized, with a passion for building strong business relationships.

Core Objectives

• Grow and deepen the membership base across assigned sectoral groups.
• Develop and maintain a robust prospective members database.
• Drive subscription renewals and revenue generation.
• Promote and market the Chamber to prospective members.
• Execute digital and traditional marketing campaigns for membership growth.

Key Responsibilities
Relationship Management:

• Serve as Relationship Officer between the Chamber and members.
• Conduct periodic business and welfare visits to members.
• Maintain constant communication through calls, emails, and digital platforms.
• Revive inactive memberships and re-engage organizations that have exited the Chamber.

Membership Subscription & Revenue Drive:

• Lead subscription collection across designated groups.
• Deploy innovative collection methods including Bulk SMS, Email reminders, Personalized letters, Debit note circulation, WhatsApp announcements, Direct visits, Phone calls, Meeting announcements.

Sectoral Group Management:

• Organize sectoral group meetings and serve as Group Secretary.
• Collaborate with Group Chairpersons on meeting planning.
• Keep accurate minutes, attendance records, and group documentation.
• Manage the sectoral group WhatsApp platforms and communication channels.
• Support group activities, advocacy efforts, and sectoral initiatives.

Research & Sectoral Intelligence:

• Stay informed on members’ business developments and sector-specific trends.
• Conduct membership research and generate insights to strengthen sectoral engagements.

Membership Services:

• Attend to membership enquiries, service requests, and complaints.
• Process Certificates of Origin, letters of support for visa applications, and loyalty scheme requests.
• Draft letters (congratulatory, condolence, goodwill messages, etc.) for members within assigned groups.

Database Management:

• Maintain an up-to-date and accurate membership database for assigned sectoral groups.

Programmes, Events & Financial Management:

• Plan and manage group seminars, trainings, workshops, and conferences.
• Provide financial accountability for all group activities.
• Develop innovative engagement programmes that attract, retain, and add value to members.

Miscellaneous:

• Undertake special projects and assignments as directed by the Director and the Director General.

Job Requirements & Competencies
Education:

• Bachelor’s degree in Social and Management Science such as Marketing, Business Administration, Communications, Economics, or any related discipline.
• Cognate experience with any Bachelor’s Degree may be considered.

Experience:

• 6 – 7 years’ relevant professional experience in membership relations, marketing, client service, business development, sectoral engagement, or related functions.

Professional Attributes:

• Strong marketing, persuasive communication, and presentation skills.
• Highly self-motivated, with the ability to manage multiple priorities effectively.
• High integrity, professionalism, and emotional intelligence.
• Ability to work under pressure and deliver results consistently.
• Strong relationship-building and client engagement skills.
• Creative, strategic thinker with sound problem-solving abilities.

How to Apply
Interested and qualified candidates should send their CV and application to: [email protected] using the job title as the subject of the mail.

Application Deadline 30th November, 2025.

Note

• Only shortlisted candidates willbecontacted.
• Equal Employment Opportunity: The Chamber is committed to equal employment opportunity and does not discriminate based on age, gender, religion, ethnicity, nationality, disability, marital status, or personal beliefs.