AXA Mansard Insurance Plc recruitment for Graduate Customer Service Assistants

AXA Mansard is one of the foremost Financial Institutions in Nigeria, that has been offering world-class financial services over the years.

We are recruiting to fill the position below:   Job Title: Customer Service Assistant Location: Lagos

Key Responsibilities and Accountabilities

• Processes payment for all walk-in sales and renewals.
• Assists with Admin and facility management issues at the Agency office
• Carries out any other assignment delegated by the Agency Manager
• Attends to all walk-in customers, assisting them with their complaints, enquiries and concerns in an efficient and professional manner
• Ensure that all services to Customers are done within the specified turnaround time
• Creates further interest in the company’s products by enlightening Customers on other services offered

Other Activities aside Key Responsibilities

• Cross-selling of policies to existing and walk-in customers.
• Sales of all policies at their discretion to customers other than the ones who walk into the Centre which attracts sales commission
• Provide assistance for booking and renewing policies with the underwriting teams
• Submits weekly/monthly prospects list to the office manager which should result in sales.
• Generating of Leads from high earning customers and to the office manager which should result in sales.

Required Qualification, Experience, Skills and Competencies

• Sound knowledge of insurance
• Ability to use a computer system and necessary work tools such as MS Word and MS Excel
• Sound verbal communication and strong written communication skills
• Good negotiation skill.
• Candidates should reside around Ikeja axis.
• A Polytechnic National Diploma in any related course
• 0-2 years experience in a Customer Service role
• Exceptional customer service skills
• Excellent relationship management skills

 

How to Apply Interested and qualified candidates should send their CV to: daniel.owo@agency-axamansard.com using the Job Title as the subject of the email.