The British Council is currently looking for 2 temporary staff for Customer service/ Exam assistant post. The first position will run from august to the 10th of February 2014. The second position will run from the December 1, 2013 to May1, 2014
Job Title: Customer Service/ Exam Assistant
Purpose of job:
To support the achievement of country plan objectives in Nigeria by delivering examinations administration support and customer services. To maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the Examination Board Partners.
Context and environment:
Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations. Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS. In 2012-13 we will delivered roughly 70,000 exams to 25,000 candidates. The Nigeria team comprises 22 people and are based mainly in Lagos with five in Abuja and four in Lagos.
The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2012, we delivered a quarter of a million exams to over 100k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.
Accountabilities and responsibilities:
(including people management and finance)
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