Call Center Executive in a Foremost Health Maintenance Organization (HMO)

A foremost Health Maintenance Organization (HMO) accredited under the National Health Insurance Scheme (NHIS) and various State Insurance Schemes is recruiting to fill the position below:

Job Title: Call Center Executive
Location: Marina, Lagos
Employment Type: Full-time

Job Description

• Receive calls from members or employer groups and providers and prospective clients
• To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
• To log enquiries for all calls relating to registered providers, Clients and members.
• To follow up on specific cases as distributed by the manager to ensure a value added service offering.
• To adhere to the organizational values.
• To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
• To receive calls from prospective clients and re-route the calls to the appropriate department.

Requirements

• Candidate must be a registered nurse, midwife and possess B.Sc. Nursing. Additional medical qualification will be an added advantage
• Candidate must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes, and Scheme Rules.
• Candidate must be very proficient in Microsoft office packages.
• Candidate must have medical experience including experience in a Health Maintenance Organization (HMO)
• Candidate must have Clinical or General Nursing and Insurance Call Centre experience

Other requirements:

• Innovative and quick thinking capabilities.
• Innovativeness . Adaptive, Decision Making skills.
• Integrity.
• Result-Oriented.
• Relationship Skill and Must be a good collaborator/Team player.
• Excellent organizational, communication (verbal and written)
• Listening skills and attention to detail.
• Ability to work under pressure.
• Adaptiveexpertise.

How to Apply
Interested and qualified candidates should kindly forward their CV to: [email protected] stating the position title as the subject of the mail

Application Deadline  18th May, 2021.