Community Manager at Blusalt Financial Services Limited

At Blusalt, we build intelligent payments and financial infrastructure that puts fintech at people's fingertips and delivers a consolidated multi-service platform that helps our partners in creating new digital experiences and serve their customer in more empowering and cost-effective ways.

We deliver an innovate single platform that accelerates cross-industry interactions, creating innovative experiences for our partners to capture values across their own ecosystem and tap into others via our “One Platform” using “One Connection” that provides impetus for digital revolution and innovation, enabling the delivery of new services such as digital payments, financial Infrastructure, and APIs and SaaS Products.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos
Employment Type: Full-time

Description 
What we are looking for:

• We are seeking a talented and enthusiastic Community Manager to join our team. As a Community Manager, you will be responsible for building, engaging, and growing our online community. You will play a crucial role in representing our brand, fostering relationships with community members, and driving positive engagement and conversations.
• Ultimately, you will get to act as the face and voice of our brand and manage all community communications.

What You’ll Do
Community Building, Engagement & Moderation:

• Develop and implement strategies to build and grow the Blusalt online community and Blusalt Brand awareness.
• Foster positive interactions, discussions, and relationships within the community.
• Respond to member inquiries, comments, and feedback in a timely and professional manner.
• Monitor the community for compliance with community guidelines and rules.
• Address and resolve conflicts or issues within the community effectively and professionally.

Content Creation and Management:

• Collaborate with the marketing team to create and distribute engaging content tailored to our community.
• Manage our social media presence, ensuring timely and relevant responses to inquiries, comments, and feedback.
• Generate and curate engaging content, including social media posts, blog articles, and newsletters, to keep the community informed and entertained.
• Schedule and manage content across various platforms.

Data Analysis, Reporting & Customer Feedback Management:

• Track, analyze, and report on KPIs related to community engagement and growth.
• Prepare regular reports and make data-driven recommendations for community improvement.
• Gather feedback from the community and share it with the relevant teams to inform product/service improvements.

Events and Initiatives:

• Plan and execute community events, webinars, and initiatives to drive engagement.
• Collaborate with other teams to coordinate and promote company events.

What You’ll Need

• Bachelor's Degree in Marketing, Communications, or a related field.
• Proven experience in, and strong knowledge of, community management, brand management, social media, or digital /online marketing.
• Proficiency in social media and online engagement tools.
• Analytical skills to track and report on community performance.
• Creative thinking and problem-solving abilities.
• Familiarity with the industry or niche of the community is a plus.
• Proven experience in building and nurturing online communities.
• Excellent written and verbal communication skills.

What You’ll get

• Competitive salary
• Learning & development allowance
• Competitive compensation and opportunity for advancement
• Relaxed and informal office environment
• A fast-paced and collaborative environment where we leverage the latest technology
• Flexible hours and remote work
• Private Health Insurance

Method of Application
Interested and qualified candidates should send their CV in PDF or MS Word format to: [email protected] using the Job Title as the subject of the mail