Customer Care Representative at the Nigerian Aviation Handling Company (NAHCO Aviance)

The Nigerian Aviation Handling Company (NAHCO Aviance)  was Establish in 1979, the Nigerian Aviation Handling Company (NAHCO Aviance) provides aviation cargo, aircraft handling, passenger facilitation, crew transportation, refuelling and aviation training services from its base at Murtala Muhammed International Airport. NAHCO Aviance serves over35 airlines throughout seven airports across Nigeria, handling approximately 70% of domestic and foreign airlines operating into the country.

In 2005, NAHCO Aviance was privatised and listed on the Nigerian Stock Exchange in 2006. Air France and Lufthansa both have acquired stakes in the company.

We are recruiting to fill the position below:

Job Title: Customer Care Representative
Location: Lagos
Employment Type: Full-time

Responsibilities

• Providing introductory information to prospective and new customers.
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
• Determining the quickest, most effective ways to answer a client’s or customer’s questions.
• Escalating queries and concerns, when necessary.
• Troubleshooting common issues with products or services.
• Working with a team ofCSRsand other departments to find appropriate solutions to problems.
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases.
• Letting patrons know about additional products or services that might benefit them.

Requirements

• Candidates should possess an HND / B.Sc Degree with 2 - 31 years work experience.

How to Apply
Interested and qualified candidates should send their CV and a Working Email and Phone Number to: [email protected] using the Job Title as the subject of the email.

Application Deadline  7th July, 2025.