Customer Care Representative in a Leading Fintech Company in Nigeria
Pause Factory Resources Limited - Our client, a leading Fintech company in Nigeria which focuses on online lending and supply chain finance, is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Care Representative
Location: Agbara, Ogun
Job Type: Full Time
Job Description
This is not limited to the following:
- Contact client by telephone to sell the company’s service.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Obtain customer information such as name, address, and payment method, and enter into CRM.
- Deliver scripted sales pitch to the customer.
- Cold call, direct email, and perform other lead generation activities.
- Receiving Calls and Making call to solve customer questions, inquiries, complains.
- Analyze the current customer base to identify potential sales opportunities
- Stay up to date on company best practices, policies, products, pricing, and promotions
- Increase overall sales efficiency and profitability through excellent salesmanship
- Record customer details including reaction to the product or service offered
- Answer telephone calls from potential customers who are responding to advertisement.
- Contact customers to follow up on initial interaction.
- Adjust scripted sales pitch to meet needs of specific individuals
Qualifications / Experience
- Equivalent experience in related field acceptable as well
- 1 year experience in Customer care service
- Good Telephone skill
- Must live within Job location.
- Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}
- Must have passion for Sales
Knowledge, Skills and Competency:
- High School and above
- Familiarity with relevant software, such as Microsoft Office Suite
- Strong interpersonal and communication skills (both verbal and written)
- Critical thinking skills, analytical
- Must be available full time
- Proactive
- People and customer management skills
- Strong organizational skills
- Good English Speaking
- Good Telephone skill
- Good customer communication skills
- Creatively-minded, good at thinking ‘outside the box’
- Skills of persuasion
- Computer skills
- Ability to travel when necessary to meet with customers and/or stakeholders and build business relationships
- Working experience in call center or customer care center.
Remuneration
- Basic Salary: N40,000 monthly.
- Attractive Basic and commission plus other benefits.
How to Apply
Interested and qualified candidates should send their CV to:
jobs@pausefactory.org using the Job Title as the subject of the mail e.g. "Customer Care Representative".
Note
- If you are not qualified for this position please do not apply.
- Only Candidates who stay within Job location will be considered.
- Only qualified and shortlisted candidates will be contacted