Customer Experience Manager at Homeland

Homeland is a Real Estate Development & Construction Company in Lagos State and we invite applications from suitably qualified persons to fill the position below:

Job Title: Customer Experience Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming/outgoing phone calls
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

Requirements

• Degree in any related field
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone/email contact handling skills and active listening
• Familiarity with CRM systems and practices

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Application Deadline: 2nd September, 2021.