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Customer Help Desk Engineer at Willers Solutions Limited


Willers Solutions Limited - Our client, a reputable firm in the Electronic sector, is recruiting to fill the position below:

 

Job Title: Customer Help Desk Engineer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Brief

  • We are looking to hire a skilled Customer Help Desk Engineer who will assists clients with any issues involving their printer, copier and scanner.

Duties & Responsibilities

  • Mandatory regular/scheduled client visits – Lease/Click, AMC, New Installations & Final sign off
  • Installation and maintenance of MFPs
  • Ensure monthly Preventive Maintenance plans are strictly adhered to
  • To provide basic levels of Technical Support communication via emails, WhatsApp, customer resource Service Software package & other communication methods as and when required
  • Networking of Kyocera MFPs and management of printer servers and data base.
  • Corrective and preventive maintenance of MFP

Requirements

  • Bachelor's Degree or HND in Computer Science or any Engineering related course.
  • Minimum of 1 year experience as a customer service engineer/ technician help desk Technician.
  • Experienced & skilled at building relationships across organizations
  • Exceptional report writing and interpersonal communication skills
  • Adept at maintaining focus on achieving bottom-line results.
  • Good knowledge of copier and printer technology.
  • Good customer satisfaction record 

 

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email

Application Deadline  15th December, 2022.


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