Customer Relations / Admin Officer at Fowgate LLC

Fowgate LLC is an enterprise software company with interests and proficiency in customizing Enterprise Software Solutions, Mobile Applications and Web Applications.

We are recruiting to fill the position below:

Job Title: Customer Relations / Admin Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

JobSummary

• We are seeking a proactive and customer-focused Customer Relations Officer to join our team.
• The ideal candidate will play a key role in maintaining strong relationships with our clients, addressing their inquiry, concerns, and ensuring a positive customer experience.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and concerns.
• Resolve complaints and ensure customer satisfaction by offering appropriate solutions.
• Record and track customer interactions and feedback in the system.
• Collaborate with internal teams to improve products, services, and customer experience.
• Provide prompt, courteous, and efficient assistance to customers via phone, email, and in person.
• Build and maintain strong, long-lasting customer relationships.
• Conduct follow-ups to ensure customer issues are fully resolved.

Qualifications and Skills

• Qualification - OND.
• A minimum of 2 years experience in customer relations or a similar role.
• Proficient in office relevant software or tools, e.g., Microsoft Office, Project Management software, CRM (will be an advantage but can learn on the job).
• Ability to handle high-pressure situations and multitask effectively.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

How to Apply
Interested and qualified candidates should send their CV to: aso@fowgate.com using the position as the subject of the mail.

Note

• Only shortlisted candidates will be contacted.
• If you do not reside anywhere close to our office address, do not apply

Application Deadline 23rd December, 2024.