Customer Relationship Manager at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019, PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager

Location: Lagos
Job Type: Full Time

Job Brief

• Palmpay Limited is looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
• To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
• Ultimately, you’ll maintain strong relationships with Palmpay's clients to boost our brand and profits in the long-run.

Responsibilities

• Understand customer needs and develop plans to address them
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes

Requirements

• B.Sc / B.A in Business Administration or similar field
• Minimum of 3 years experience.
• Proven experience as a Client Relationship Manager\
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail. 

Application Deadline 24th August, 2021.