Customer Relationship Officer in a Foremost Food Processing Company
PTK Consulting Limited - Our client, a foremost food processing company, is recruiting to fill the position below:
Job Title: Customer Relationship Officer - Female
Location: Lagos Mainland, Lagos
Employment Type: Full-time
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Degree, or equivalent
- Comfortable using computers.
- Experience working with customer support.
- Must have 3- 5 Years experience in similar role
- Ability to stay calm when customers are stressed or upset.
How to Apply
Interested and qualified candidates should send their updated resume to: firstname.lastname@example.org using "Customer Service Officer - Female" as the subject of the mail.
Application Deadline 23rd October, 2021.