Jobs

Customer Relationship Officer in a Foremost Food Processing Company


PTK Consulting Limited - Our client, a foremost food processing company, is recruiting to fill the position below:

 

 

Job Title: Customer Relationship Officer - Female
Location: Lagos Mainland, Lagos
Employment Type: Full-time

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.

Requirements

  • Degree, or equivalent
  • Comfortable using computers.
  • Experience working with customer support.
  • Must have 3- 5 Years experience in similar role
  • Ability to stay calm when customers are stressed or upset.

Salary
N100,000 monthly.

 

 

How to Apply
Interested and qualified candidates should send their updated resume to: ptkconsultinglimited@yahoo.com using "Customer Service Officer - Female" as the subject of the mail.

 

Application Deadline  23rd October, 2021.


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