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Jobs

Customer Service Agent at OPay


OPay is designed to make financial services more accessible to everyday customers - whether it’s for the bills they have to pay, or the transfer & withdrawal of money; OPay's a platform that truly serves its users in the most convenient way.

We are recruiting to fill the position below:



Job Title: Customer Service Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

  • Tracking customer experiences across online and offline channels, and touchpoints.
  • Collaborating with internal teams to enhance customer experience and brand awareness.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Evaluating customer experience surveys and facilitating improvements
  • Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Gather customer feedback and share with our Product, Sales, and Technology teams.
  • Documenting processes and escalating customer issues, as well as customer compliments and complaints.
  • Responding to customer queries in a timely and effective manner, using appropriate communication channels.
  • Analyzing customer feedback on products/services and new releases, as well as preparing reports.

Requirements

  • Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.

Salary
N60,000 - N120,000 Monthly.

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  14th January, 2022.


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