Customer Service Executives recruitment in an IT and Telecommunications Company in Lagos

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Lorache Group - Our client, an IT and Telecommunications company, is recruiting to fill the position below:   Job Title: Customer Service Executive Location: Lagos Responsibilities

• First line interaction with customers.
• Ensure customer's request/ concerns are attended, documented, and reported to management.
• Create content and engaging ideas for online campaigns
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customer’s issues and follow problems through to resolution.
• Set a clear goal and deploy strategies focused towards that mission
• Keep accurate records and document customer service actions and discussions

Requirements

• Proven working experience as a customer service manager
• Flair for Digital communication
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in related field
• 2 to 5 years in a similar profile
• Excellent knowledge of Social Media
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead

  How to Apply Interested and qualified candidates should send their Applications and CV's to: [email protected]   Application Deadline  16th October, 2017.

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