Customer Service Manager at Proten International

Proten International is a fast riding human resource consulting firm with a mission to be the leading business support solution company in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Manager
Location: Lagos
Job Type: Full Time employment with a probationary period of 6 months

Roles and Responsibilities

Delivering a comprehensive service to inquiring customers
Managing Customers account (Key account management)
Organize and participate in events to build community and boost brand awareness
Relay community feedback to relevant internal stakeholders.
Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.
Devise and implement community communication initiatives.
Keeping a record of customers interaction and details of action taken
Managing a large number of incoming calls and emails
Delivering a comprehensive service to inquiring customers

Qualifications and Skills Set / Values

Bachelor's Degree qualification
At least 3 years of prior relevant experience
Absolute discretion and confidentiality
Intellect & thirst for knowledge
Computer literacy is a MUST
Attention to detail and ability to keep accurate records & documentation
Good relationship skills and ability to communicate effectively via online channels.
Maturity, character and cultural intelligence
Drive and ability to work with minimal supervision
Excellent spoken and written communication

Remuneration