Customer Service Officer at Fez Delivery Services

Fez is a last mile leading logistic company. We connect businesses and markets and are committed to bringing peace and building trust . Our goal is to be the first choice for customers, employees and investors worldwide. Consequently, we are focusing on growth in our profitable core logistics business and accelerating digital transformation in all our business. We contribute to the world through hassle-free business practices, corporate participation and Training activities.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Answering phone calls in a polite and professional manner.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Responding to customer service issues in a timely manner.
• Manage large amount of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Collating and sending weekly reports.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Ensure that customers’ refunds are done within 24- 72 hrs.
• Ensure that customer’s response time must not exceed 10 minutes.

Requirements

• Candidates should possess a Bachelor's Degree or HND qualification with 2 - 5 years work experience.

Salary
N120,000 / month.

How to Apply
Interested and qualified candidates should:
Click here to apply

Note: Only qualified candidates will be selected.