Customer Service Officer at Metro Eyes Nigeria Limited

Metro Eyes Nigeria Limited was founded in 1982 and commenced operations in 1984 in two practice domains: Ophthalmology and optometry services. Our strict adherence to industry standards and our relentless quest to serve people with care and respect has differentiated us from our contemporaries.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Locations: Gbagada and Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Officer is responsible for managing patient interactions and ensuring smooth clinic operations from entry to exit.
• The role involves welcoming and registering patients, maintaining accurate records, coordinating patient flow, handling inquiries, processing payments, and ensuring a professional and organized reception area.
• The officer also supports administrative, marketing, and HMO-related activities to enhance overall patient satisfaction and operational efficiency.

Key Responsibilities

• Welcome, register, and assist patients while ensuring accurate collection and updating of patient information.
• Coordinate patient flow and communicate efficiently between patients, doctors, and HMO service providers.
• Maintain patient records, ensure cleanliness of the reception area, and support administrative duties.
• Engage in customer relationship management through follow-ups, notifications, and periodic marketing activities.
• Manage appointment scheduling, reminders, and patient inquiries via phone, email, and in person.
• Process patient charges, collect payments, and handle HMO pre-authorizations and documentation.

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 2 years relevant work experience.

Salary
N140,000 - N160,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Application Deadline 24th November, 2025.