Customer Service Officer Job Vacancy at Literamed Publications Nigeria Limited, 7th February, 2019

Literamed Publications Nigeria Limited, est. 1969, is Nigeria's leading Children's book publisher. Its imprint, "Lantern books" is now a household name in Nigeria and West Africa. Literamed has in its stable over 400 titles of books for Pre-primary, Primary, Secondary and Literature texts for different age ranges, all widely accepted in Nigerian Schools. We are recruiting to fill the vacant position below:     Job Title: Customer Service Officer Location: Lagos Job Descriptions

• Manage the customer service unit
• See to the creation of school data base per region, zone, state, local government and formulate ways to service the schools promptly
• Develop strategies and channel of interaction with bookshops, schools and other brand users
• Relate all customer complaints to the appropriate department and follow through with the solution
• Answer customer inquiries via phone, email, and in person
• Ensure information are passed to customers on the following areas:
  • New product development
  • Introduction of new product
  • New discount policies
  • Ongoing promotions
  • Change in pricing
  • Marketing related activities to support sales
• Ensure that invoices are raised promptly
• Ensure that customers making purchase at head office are attended quickly
• Advice on ways to reduce the lead time between invoicing and delivery.
• Provide recommendation to address customer issues in a timely manner

• 3 years+ of Customer Service experience
• Candidate must be a graduate
• Must have experience with GP Dynamics, RMS and ERP
• People oriented, cheerful and a good team player
• Good telephone manners and communication skills