Customer Service Representative at AA Rescue Nigeria Limited

AA Rescue is a multi-service organization founded in 2003 with the prime focus of giving comfort, removing distress and protecting the Nigerian populace by providing prompt emergency roadside assistance to stranded motorist in cases of vehicular breakdowns and accidents.

We are recruiting to fill the position below:

Job Title: Customer Service Representative
Locations: Okutukutu - Yenagoa, Bayelsa & Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal / customer service teamsales targets and call handling quotas

Requirements

• Bachelor's degree in any management/social science related course
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Minimum of 2 years experience as a customer service representative
• Familiarity with CRM systems and practices

Salary
N100,000 - N120,000 Monthly.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email

Application Deadline 10th December, 2024.