Customer Service Representative at CWAY Group

CWAY Group - In 1999, Mr. Onest Che founded CWAY group, a Foods and Beverages  company in Nigeria and steadfastly committed these investments towards improving people’s lives. Since then, CWAY has been tending to consumers’ health needs and other high quality premium products. Two decades of rapid growth after establishment, CWAY consistently became a reckoning force as a high employer of labor and the market leader in manufacturing of drinking water and the beverages investment sector in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja

Description

• We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
• As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their queries and concerns are promptly addressed.
• This is a fantastic opportunity for someone who is passionate about the food and beverage industry and enjoys helping people.

Responsibilities

• Responding to customer inquiries and resolving their complaints or issues in a timely manner
• Assisting in the development and improvement of customer service processes and procedures
• Handling customer feedback and escalating complex issues to senior management as needed
• Providing product information and recommendations to customers
• Processing orders, cancellations, and returns accurately and efficiently
• Maintaining customer account information and updating it as necessary
• Collaborating with other departments to ensure excellent customer service and timely resolution of customer concerns.

Requirements

• Previous experience in a customer service role, is an added advantage
• Proficient in using customer service software and Microsoft Office Suite
• Strong attention to detail and accuracy in data entry
• Excellent communication skills, both verbal and written
• Strong problem-solving ability and a solution-oriented mindset
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexibility to work evenings, weekends, and holidays as required

Salary Range
N50,000 - N100,000 / Month

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the Position as the subject of the email.

Application Deadline 22nd December, 2023