Customer Service Representative at Exinity Group

Exinity Group is a new global wealth management organisation with an ambitious mission to create a new generation of empowered investors and traders. The Group is home to its various retail businesses including Alpari International, FXTM and a soon new retail offering under the Exinity name. We’re meeting the needs of aspirational young adults who want secure access to both cash based and leveraged investment products, with innovative solutions.

Our global network of offices and regulations spans Europe, the Middle East, Africa, Asia and Latin America, and we have already attracted over 3 million clients across 180 countries. We have offices in Cyprus, Asia, Africa, Latin America and the City of London.

We are recruiting to fill the position below:

Job Title: Customer Service Representative, English Speaking

Location: Abuja
Job type: Full time

Responsibilities

• Assist clients worldwide through a live support;
• Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
• Report to the management;
• Deal with complaints of a varying nature promptly and effectively;
• Provide support and troubleshooting on MetaTrader platforms;
• Liaise with all departments to resolve issues;
• Liaise with the Compliance Officer regarding complaints and approval of accounts;
• Provide all relevant information to clients regarding documents and materials for becoming a client.
• Demonstrate impeccable telephone etiquette and management;
• Handle back office queries;
• Support clients with technical and troubleshooting issues;

Requirements

• Higher education in Linguistics or a related field;
• Previous experience in a similar position will be considered an advantage;
• Ability to work efficiently under pressure;
• Excellent computer skills (Microsoft Excel and Word);
• Knowledge of MetaTrader platforms will be considered an advantage.
• Excellent knowledge of Chinese and English languages; knowledge of any other language will be considered as an advantage;
• Excellent spoken and written communication skills;

Benefits
Competitive remunaration package

How to Apply
Interested and qualified candidates should:
Click here to apply