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Customer Service Representative at Fibrehub Internetworking Services Limited


Fibrehub Internetworking Services Limited is a telecommunication company that provides internet to companies, homes, and estates throughh fibreroptic cables.

We are recruiting to fill the position below:

 

Job Title: Customer Service Representative

Location: Berger, Lagos
Employment Type: Full-time

Job Description

  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Go the extra mile to engage customers.
  • Resolve customer complaints via phone, email, mail or social media.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction.
  • Maintain clients’ accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.
  • Manage large amounts of incoming calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders.

Job Requirements

  • Candidates should possess a Bachelor's Degree / HND / OND qualification.
  • 2 - 4 years work experience.

Salary
N50,000 - N60,000 monthly.

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  7th December, 2022.


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