Customer Service Representative at GUO Logistics Limited

⏲ May 29, 2024, 11:31 AM
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GUO Logistics is formally known as Guber Express Courier Services. Now GUO Logistics - a subsidiary of our parent company, GUO Transport Co. is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers. We have a broad reach, with fulfilment centres strategically located in major cities across Nigeria, helping you get your goods at the right destination in record time. Today, GUO Logistics has its Headquarteres in Onitsha, Anambra State with our Corporate office in Lagos State. Our priority is satisfying our customers, going above and beyond for them.

We are recruiting to fill the position below:

Job Title: Customer Service Representative
Locations: Owerri - Imo and Iba - Lagos
Employment Type: Contract

Responsibilities

Greet and assist walk-in customers in a friendly and professional manner.
Provide information about our logistics services, pricing, and delivery options.
Answer customer inquiries about parcel registration, collection, and general logistics processes.
Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
Assist in managing station logistics, including organizing parcels for dispatch and tripping.
Stay informed about updates in logistics processes and share relevant information with the team.
Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.
Verify customer identification and collect necessary information for the registration process.
facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
Ensure adherence to parcel release protocols and document any deviations.
Address and resolve customer concerns issues or complaints promptly and professionally.
Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
Adhere to company policies and procedures related to financial transactions.